CHAPTER 1
MANAGEMENT ADMINISTRATION
CHAPTER 1 PURPOSE
• Knowing the history and development of Administrative Sciences
• Understand the definition and the function of Administrative Sciences
• Understand management theory perkembagan affecting management of the administration
• Knowing the prospect of a career in administration
1.1 DEFINITIONS AND FUNCTIONS
2 Definition of the science office administration
series of planning activities, organizing, directing, overseeing, and controlling up to organize an orderly office administration work (Quible, 2001) to support the achievement of organizational goals.
Office Support Functions
• Routine Functions
• Technical Functions
• Function analysis
• Functions of interpersonal
Managerial Function
1.2 EVOLUTION OF MANAGEMENT THEORY
According Quible (2001), four stages in management theory, namely:
• Scientific Management (early 1900s)
• Administrative Management (early 1930s)
• Management of human ties (year 1940-1950)
• Modern Management (today)
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1.3 ADMINISTRATIVE OFFICE MANAGER
• According to Odgers (2005), the administrative manager responsible for managing information, information systems, technology and human resources to maximize the productivity of the administration he leads.
•
RESPONSIBILITIES OF MANAGERS
• Planning
• Organizing
• Allocating staff
• Direction
• Supervision
• Challenges
• Qualification
Ways of Being Civil Administration
1. Being efficient
2. Knowing the use of software
3. Knowing the procedures in preparing and processing of written communication
4. Understand the concept of procedure-oriented equipment
5. Knowing the procedures and work steps to negotiate
6. Using current office automation
7. Using data sources are credible
8. 8. Understanding the filing and records control
9. 9. Understanding the bank lanyanan services related to office procedures
10. Knowing the importance of job campaign
11. Realizing the career opportunities and occupational mobility
1.4 CAREER PROSPECTS
• Virtual Assistant
• Career
CHAPTER 2
ORGANIZATION OFFICE
PURPOSE OF CHAPTER 2
• Knowing what and how the principles and be able to design and modify the organizational structure of office administration.
• Understand the position of secretary in the office administration and secretarial modern
6 important principle in designing the organizational structurev
• Specialization of work
• Departmentalize
• Chain of command
• Range control
• Centralization and Decentralization
• Formalization
• 2.3 DESIGNING, ANALYZING, and describing WORK
• The design work is defined as the process of organizing the work into tasks that are required to perform a job (Gomez-Mejia, et al, 2004)
• Three Important Things in Designing a Job
• Analysis of work flow (work flow analysis)
• Business strategy taken
• How can the most appropriate organizational structure with strategy
• COMMUNICATIONS OFFICE
•
• Communication is the process of sending and receiving messages, and said to be effective if the message is understandable and stimulating action or encourage others to act in accordance with the message (Bovee, 2003)
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• Four Functions of Communication
• Function dick
• Functions of motivation
• The function of emotions
• Function information
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• Four Principles of Communication
• Communication takes place between a person's mind with thoughts of others
• People only understand a thing if it connects with the understandable
• People who do communications have an obligation to make himself understood
• People who do not understand the messages have an obligation to ask penjelsan
4.4 COMMUNICATION IN ORGANIZATIONS
Formal Informal
Internal communications are planned each piece (letter, e-mail, memos) followed the procedures of an organization that has been planned communication with outside parties (letters, reports, memos, speeches, websites, and press releases)
Ekster-
nal casual communication that occurs among members of the organization (e-mail, faca-to-face, telephone) which does not follow the procedures of an organization that goes casual communication with customers, suppliers, investors (e-mail, face to face, telephone)
